![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
I have a complaint about how words were used. If you can mentally hear the guy in The Princess Bride saying, "You keep using that word. I do not think it means what you think it means." That might help.
If you have a website and you say something is "in stock", especially if you give a count of the number of that item which are "in stock", I do not think that should mean, "We will call the manufacturer and have it drop shipped to you at some point in the nebulous future." If something is being drop-shipped at a date uncontrollable by your store, then it is not "in stock". If you have to call the manufacturer to check whether the item that was ordered and expected to arrive this week is actually available at all, then you completely misunderstood what "in stock" means to the customer. You are also in violation of my expectations of privacy because you are disclosing my personal data to a fourth party (store, shipper, now manufacturer).
Although I am resigned at this point to getting the loom I settled for, I am extremely angry at the purchasing experience. If I had known they were going to lie about the availability, I would not have bought the 13" Emilia, despite the deal.
If you have a website and you say something is "in stock", especially if you give a count of the number of that item which are "in stock", I do not think that should mean, "We will call the manufacturer and have it drop shipped to you at some point in the nebulous future." If something is being drop-shipped at a date uncontrollable by your store, then it is not "in stock". If you have to call the manufacturer to check whether the item that was ordered and expected to arrive this week is actually available at all, then you completely misunderstood what "in stock" means to the customer. You are also in violation of my expectations of privacy because you are disclosing my personal data to a fourth party (store, shipper, now manufacturer).
Although I am resigned at this point to getting the loom I settled for, I am extremely angry at the purchasing experience. If I had known they were going to lie about the availability, I would not have bought the 13" Emilia, despite the deal.
